Returns & Exchanges

At Nova Lights, we want your space to shine perfectly, which is why we offer a 30-day window for returns or exchanges on all lighting fixtures and accessories. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your home decor needs.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully repack your items in their original packaging, including all hardware, manuals, and protective padding to ensure safe transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your box, covering any previous shipping marks.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once our warehouse inspects the return, your refund or replacement will be processed within 5-7 business days.